Shipping policy

Processing Times

Once an order is placed, we strive to process and ship all in-stock items within 5 business days. Processing times may vary during high-volume periods, holidays, or special releases.

For select items, we may offer pre-orders. In these cases, an estimated fulfillment and shipping timeline will be clearly communicated on the product page and/or in your order confirmation email.

Shipping Notifications

Once your order has shipped, you will receive a confirmation email with tracking information and additional shipping details, where available.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. While we do our best to meet estimated timelines, delays may occasionally occur due to carrier issues, weather, customs, or other circumstances outside of our control.

If we anticipate a significant delay with your order, we will contact you directly to provide updates and work toward a suitable solution.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items included in your order. You will always be able to review shipping costs before completing your purchase.

Shipping Locations

At this time, we only ship within Canada.

If you are located outside of Canada and are interested in placing an order, please contact us directly to discuss possible international shipping arrangements.

Questions

If you have any questions about your order or shipping, please contact us through the website contact form or by email.